A) social needs B) demands C) physical needs D) self-esteem needs E) exchanges Answer: B 9) What do companies call a set of benefits that they promise to consumers to satisfy their needs? A) market offering B) value proposition C) demand satisfaction D) need proposition E) evoked set Answer: A 10) Which of the following refers to sellers being preoccupied with their own products and losing sight of underlying consumer needs? A) selling myopia B) marketing management C) value proposition D) marketing myopia E) the product concept Answer: Dģ Copyright © 2010 Pearson Education, Inc.
A) Needs B) Wants C) Demands D) Values E) Exchanges Answer: B 8) When backed by buying power, wants become _. Publishing as Prentice Hallħ) _ are human needs as shaped by individual personality and culture.
#Principles of marketing exam questions and answers pdf how to#
A) determine how to deliver superior value B) build profitable relationships with customers C) use customer relationship management to create full partnerships with key customers D) understand the marketplace and customer needs and wants E) construct key components of a marketing program Answer: DĢ Copyright © 2010 Pearson Education, Inc. A) Selling B) Advertising C) Bartering D) Marketing E) Negotiating Answer: D 5) Which steps of the five-step marketing process are about understanding customers, creating customer value, and building strong customer relationships? A) the first two only B) the first three only C) the first four only D) the last three only E) the last four only Answer: C 6) According to the simple five-step model of the marketing process, a company needs to _ before designing a customer-driven marketing strategy. Publishing as Prentice HallĤ) _ is defined as a social and managerial process by which individuals and organizations obtain what they need and want through value creation and exchange. Answer: C 2) According to the opening scenario, the Tide marketing team is MOST concerned about which of the following? A) maintaining its brand share B) fostering customers' emotional connections with their product C) advertising their product's benefits D) comparing the effectiveness of their product to other brands E) incorporating consumer-generated marketing in the marketing mix Answer: B 3) According to management guru Peter Drucker, "The aim of marketing is to _." A) create customer value B) identify customer demands C) make selling unnecessary D) set realistic customer expectations E) sell products Answer: Cġ Copyright © 2010 Pearson Education, Inc. E) Marketing is used by for-profit and not-for-profit organizations. D) Marketing involves satisfying customers' needs.
C) Selling and advertising are synonymous with marketing. B) Marketing is managing profitable customer relationships. Chapter 1 Marketing: Creating and Capturing Customer Value 1) All of the following are accurate descriptions of modern marketing, EXCEPT which one? A) Marketing is the creation of value for customers.